Return & Refund Policy

At Uncharted Laser, each product is made to order with care and attention to detail. Please read our policy below before placing your order.

Custom & Personalised Products

All custom and personalised items are made specifically for you. For this reason, we do not accept returns or offer refunds on these items unless they arrive damaged or there is an error on our part.

Non-Custom Products

If a product is not personalised, returns may be accepted within 72 hours of receiving your order, provided the item is unused, in its original condition, and in original packaging.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order.

To assist you quickly, please include:

• Your order number

• Clear photos of the item and packaging

We will arrange a replacement or refund where applicable.

Order Changes & Cancellations

Orders for custom or personalised items cannot be cancelled or changed once production has started.

If you need to make a change, please contact us as soon as possible after placing your order.

Collection & Courier Arrangements

Certain items (such as larger products) are available for collection in Howick or via customer-arranged courier.

Once an item has been collected or handed over to a courier arranged by the customer, Uncharted Laser is not responsible for any loss or damage during transit.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days.

Contact Us

If you have any questions regarding your order, please contact us via WhatsApp or email and we will be happy to assist.